Examining Artificial Intelligence (AI) Literacy among University Library Professionals in Pakistan: The Case of Khyber Pakhtunkhwa

Анотація

Artificial intelligence is a significant and strategic innovation of the present world which is intensively impacting every field including libraries. It provides novel mean, especially for university libraries, to enrich service quality, meet varied information needs and requirements of their users, share and use library resources in a scientific way and enhance service delivery.  The study is an analysis of the artificial intelligence literacy among university library professionals of Khyber Pakhtunkhwa, Pakistan, highlighting their understanding level, awareness, attitude and perceptions about AI and its utilization in library services. The study used survey method of research based on quantitative approach conducted to seek perceptions of library professionals working in the university libraries of Khyber Pakhtunkhwa. Findings of the study revealed a positive trend in AI literacy among library professionals towards artificial intelligence and its use in libraries. The study participants exhibited a notable enthusiasm for the potential of AI and were of the opinion that AI has the potential to revolutionize university library services. The study also highlighted the significant challenges and issues librarians faced in implementing AI applications, with inadequate IT infrastructure and lack of funds, copyright issues, least interest of higher authorities, lack of interest of staff, emerged as the most pressing concerns. Other pressing challenges indicated by the respondents included unavailability of skilled library staff and lack of institutional policy. However, insufficient training opportunities received a relatively lower rating, suggesting that librarians may be more aware of the need for up-skilling in AI applications. The findings of the study resonated with international trends and prior researches, emphasizing the importance of libraries investing in staff development, infrastructure, and policy frameworks that foster innovation and collaboration. By acknowledging and tackling the issues and challenges identified by this study, libraries can unlock the full potential of AI and provide innovative services to meet the growing informational needs of their users. The study, it is expected, will serve as a catalyst for further research and collaboration, ultimately empowering libraries to harness the power of AI and redefine the future of library services.